Refund policy
Setú® Satisfaction Guarantee & Return Policy
At Setú®, we stand behind every product we make. If your skin isn't happy, neither are we — so we've made our return process as simple as possible.
30-Day Satisfaction Guarantee Try Setú® risk-free for 30 days from your date of purchase. If you're not completely satisfied for any reason, contact us and we'll make it right — no return required, no hassle.
How to Request a Refund Simply email us at contact@setupersonalcare.com with your order number and reason for your request. Our team will process your refund within 7–10 business days back to your original payment method. That's it.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of receiving it with your order number and a photo of the issue. We'll send a replacement immediately at no cost to you.
Exchanges Want a different product? Email us at contact@setupersonalcare.com and we'll take care of you directly.
What's Not Covered
- Gift cards
- Final sale items
- Orders where fraud or abuse is suspected
European Union Orders If your order is shipped to the EU, you have the right to cancel or return within 14 days of receipt under EU consumer law, regardless of the above.
Questions? Reach us anytime at contact@setupersonalcare.com. We're a small founder-led brand and we actually read every email.

